If a consumer requests additional information about an investigative consumer report, how long do the insurer or reporting agency have to respond?

When a consumer requests additional information regarding an investigative consumer report, the insurer or reporting agency is required to respond within 5 days. This requirement is set out in the Fair Credit Reporting Act (FCRA), which mandates that consumers have the right to inquire about the contents and sourcing of their reports. The purpose of this timeframe is to ensure that consumers are able to review and understand the information collected about them, particularly when it may impact their access to insurance or other financial services. By providing this response in a timely manner, the law seeks to enhance transparency and consumer protection in the reporting process.